FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
1. How do I access my purchase?
All products are delivered digitally.
After purchase, you will receive an email with access instructions or a link to your dashboard. Please check your spam or promotions folder if you do not see it within the stated delivery timeframe.
2. I didn’t receive my access email. What should I do?
Before contacting support, please:
Check spam and promotions folders
Search your inbox for the business name
Confirm the email address used at checkout
If you still cannot locate your access, contact support with your full name and the email used at purchase.
3. When will I receive my product?
Delivery timelines are stated on the sales page.
Digital products: Instant or within the listed timeframe
Courses or programs: Access provided as outlined at purchase
Live components: Follow the published schedule
4. Are refunds available?
All digital products are final sale.
Because access is delivered immediately, refunds, exchanges, or cancellations are not offered unless explicitly stated otherwise on the sales page.
5. I didn’t realize the product was non-refundable.
Refund terms are clearly stated before purchase and at checkout.
By completing your purchase, you agree to these terms.
6. What is included with my purchase?
Your purchase includes:
The digital product(s) listed on the sales page
Any materials explicitly stated as included
Standard support for access-related issues
Nothing beyond what is listed is included.
7. What is NOT included?
Unless specifically stated, your purchase does not include:
1:1 coaching or consulting
Personalized strategy or feedback
Done-for-you services
Technical troubleshooting beyond access support
8. Do you guarantee income or specific results?
No.
Results and income outcomes vary from person to person. We do not guarantee any specific income, earnings, or level of success.
Our products provide education and strategy only. Outcomes depend on individual effort, experience, consistency, and how the material is implemented.
Past results or examples are not guarantees of future performance.
9. I’m confused about how the product works. Can you help?
Yes. If you are unsure how to navigate or use what you purchased, support can help re-orient you and direct you to the appropriate resources included in the product.
Support does not include personalized coaching or strategy unless purchased separately.
10. This isn’t working for me. What should I do?
Most issues are resolved by:
Reviewing the instructions included in the product
Following the steps in order
Revisiting the provided resources
If you are still stuck, contact support with a clear description of where you are blocked.
11. How do I contact support?
Support requests should be submitted through the official support channel listed on the website or in your delivery email.
Please allow standard response time as outlined.
12. What issues require escalation?
Messages may be escalated if they involve:
Billing disputes or chargebacks
Legal or policy-related language
Repeated unresolved issues
Hostile or inappropriate communication
Escalation ensures the issue is handled correctly and efficiently.
13. Do you offer technical troubleshooting?
Support covers access-related issues only.
Troubleshooting personal devices, third-party platforms, or custom setups is not included.
14. Can I share or transfer my purchase?
No. All purchases are for individual use only unless otherwise stated.
Sharing, reselling, or redistributing content is not permitted.
15. Where can I find your policies and terms?
All policies, including refund and usage terms, are available on the website and apply to every purchase.
FINAL NOTE
Support is provided to ensure clarity and access.
Policies are enforced consistently to maintain fairness, structure, and quality service.